FOR ANY HOTEL RESERVATION MADE BY YOU ON THIS SITE, UPON CONFIRMATION
OF YOUR RESERVATION, YOUR CREDIT CARD WILL BE CHARGED IMMEDIATELY FOR
FULL PAYMENT, OTHERWISE SHALL BE SUBJECT TO "AS IS" AND "AS
AVAILABLE" WITHOUT WARRANTY OF ANY KIND.
Upon your check-in date, you shall present yourself personally, your
Generated Voucher (i.e. Proof of Purchase), Credit Card and other necessary
identification documents (passport) for the purposes of confirming your
identity and reservation to the relevant personnel at the Hotel. The
Hotel will require you to sign the Generated Voucher (i.e. Proof of
Purchase). The Hotel WILL NOT accept you to check-in if the name on
identification document and Credit Card DOES NOT match with the name
on your Generated Voucher (i.e. Proof of Purchase).
Purchase Payment shall be made by major Credit Cards that are accepted
by our payment services provider, currently VeriSign, and their partner
Banks. Purchase Payments are therefore subject to the approval of such
financial institution/payment services provider and Indo.com shall NOT
be liable in any way if such financial institution/payment services
provider refuses to accept or honor the Credit Card for any reasons.
Furthermore, Indo.com makes no responsibility to any surcharges made
by your Credit Card issuer and/or their partner Banks. Please check
with your Credit Card issuer if you have any questions regarding this
IN ORDER TO PROCESS YOUR RESERVATION REQUEST, YOU ARE REQUIRED TO PROVIDE
DETAILS OF YOUR CREDIT CARD. SUBMISSION OF YOUR REQUEST SHALL BE CONSIDERED
TO BE FINAL AUTHORIZATION BY YOU AND IMMEDIATELY ON YOUR BEHALF YOUR
CREDIT CARD WILL BE CHARGED FOR FULL PAYMENT UPON CONFIRMATION OF YOUR
RESERVATION AND APPROVE CREDIT CARD. A VOUCHER (I.E. PROOF OF PURCHASE)
WILL BE GENERATED IMMEDIATELY WHEN YOUR CONFIRMATION IS CONFIRMED.
Indo.com WILL NOT accept any other Voucher except Indo.com's Voucher
unless it is otherwise specified.
Indo.com will only impose charges for Hotel room reservation(s). Other
expenses incurred by you are payable directly to the Hotel. For instance,
you are required to pay directly to the Hotel for any extras such as
food and beverages consumed, room services, pay-per-view TV, mini bar
expenditures, telephone charges or other charges except those explicitly
covered in the Generated Voucher (i.e. Proof of Purchase).
You can make modifications/changes to your reservation by sending email
to us and Indo.com will make a new reservation as per your request.
Indo.com shall not be liable in any way if you fail to secure previously
reserved room rates and/or period of stay at the same Hotel.
MODIFICATIONS/CHANGES for SHORTENING OF STAY AND/OR
DOWNGRADING OF ROOM TYPE
You are liable for any additional charges or expenses imposed by Indo.com
and/or Hotels in respect to such modifications/changes for shortening
of stay and/or downgrading or full cancellation based on our current
MODIFICATIONS/CHANGES for EXTENSION OF STAY AND/OR
UPGRADING OF ROOM TYPE
If you make modifications/changes for extension of stay and/or upgrading
of room type, you WILL NOT receive any charges from Indo.com and/or
Refunds, if any, shall be made by Indo.com directly to you based on
our current Refund Policies.
FOR ALL KIND OF MODIFICATIONS/CHANGES (SUCH AS SHORTENING/DOWNGRADING
OR EXTENDING/UPGRADING) OR FULL CANCELLATION OF RESERVATION REQUEST
MUST BE SEND (BY EMAIL) DIRECTLY TO INDO.COM AT THESE FOLLOWING EMAIL
REFUND AND CANCELLATION POLICY
Refunds are made based on the Refund Policies of Indo.com and/or Hotels.
The total amount that shall be returned to you upon a cancellation shall
be your Full Payment less: any applicable deductions, fees or charges
that are applied by Indo.com and/or Hotels and/or payment services provider
and/or partnering Banks ("cancellation fees") as a result
of modifications/changes or cancellation in reservation(s) made by you.
Indo.com will refund your payment by crediting back to your Credit Card
account. Indo.com will instruct our partner Bank to handle the crediting
process immediately after we receive confirmation from the Hotel on
your reservation. All cancellation requests will be processed immediately.
However, it could take up to four weeks for the actual crediting to
take place, depending on your Bank's practice.
Each Hotel might apply different cut-off period depending on the period
of stay and is set by each Hotel individually. However, Hotels that
are using our services apply a cut-off period as follows:
PERIOD OF STAY
Season (January 16 – June 30, October 01 - December 20)
3 days before check-in date
Season (July 01 – September 30)
14 days before check-in date
Season (December 21 – January 15)
30 days before check-in date
Cancellation fees that shall be applied by Indo.com and/or Hotels are
We are not responsible for any charges applied by your Credit
Card issuer and/or their partner Banks as a result of cancellation. Please
check with your Credit Card issuer if you have any questions regarding
If you have paid for a room costing US$1,000, and you would
like to cancel your reservation (before the cut-off date), you will be
charged for a processing fee of 15% of total Booking Value. Thus, we will
refund US$850 (i.e. US$1,000 times 15%) by crediting back to your Credit